Welcome to the Petrofile.com support page. We're here to help you with any questions or issues you might have while using our platform. Below you'll find answers to frequently asked questions, as well as ways to contact our support team directly.
To create a pet profile, simply log in to your account and click on "Create Profile" from your dashboard. Fill in the required details, upload a picture, and save the profile.
To upgrade to a premium account, click on the "Upgrade" button on your dashboard. You'll be redirected to our secure payment gateway, where you can select your preferred subscription plan.
Premium accounts include additional features such as unlimited journal entries, advanced analytics, and access to our PetCareBot for personalized pet care advice.
To delete a pet profile, from your dashboard click on the 'Edit' button for the pet you would like to delete. Scroll down to the bottom of the page where you will find the 'Delete' button. Please note that this action is irreversible, and all associated data will be permanently removed.
You can cancel your subscription by visiting the account management section. After cancellation, your premium features will remain active until the end of your current billing cycle.
If you need further assistance, please reach out to our support team using the contact methods below.
If you need help with something that isn't covered by our FAQs, you can contact our support team directly:
Our team is committed to providing you with the best possible experience. We strive to respond to all inquiries within 24 hours.